TRAVEL PROTECTION

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Travel Protection

Last updated: January 2026

At A Touch of Nevaeh and The Luxé Travel by A Touch of Nevaeh, your comfort, safety, and peace of mind are at the heart of every journey we design. This page outlines how your arrangements are protected and what you can expect when you book travel through our agency.

We work exclusively with accredited, reputable, and fully protected travel industry providers, ensuring your travel arrangements meet all required standards under UK travel regulations.

1. Financial Protection

All travel arrangements are facilitated through trusted and accredited industry partners who provide the appropriate financial and consumer protection required by UK law.

Protection may include safeguards for:

• Flight-inclusive itineraries
• Holiday packages
• Multi-element trips
• Payments made towards your booking
• Assistance or refunds in exceptional circumstances

The level of protection varies depending on the nature of the booking and the suppliers involved.

This information will always be clearly outlined in your booking confirmation.

2. Supplier Responsibility

We partner only with established, compliant travel suppliers, including airlines, hotels, resorts, cruises, destination management companies, and ground operators.

These partners are responsible for:

• Issuing booking confirmations
• Delivering the services included in your arrangements
• Ensuring consumer protection standards are met
• Supporting you in the event of travel disruptions

We coordinate and manage your arrangements, ensuring every detail is handled with care and professionalism.

3. Secure Payments

All payments are processed through secure, accredited systems provided by our travel partners.

You will always receive:

• A secure payment link
• Confirmation of payment
• A booking reference
• Travel documentation once issued

We do not store or process your card details directly.

4. Booking Protection

Certain travel arrangements may come with specific financial or consumer protections, depending on:

• The type of travel you book
• The suppliers involved
• The structure of your itinerary
• Whether your trip includes multiple components

Where such protection applies, it will be clearly noted before payment and detailed in your confirmation documents.

All protections are applied in accordance with relevant UK travel legislation.

5. Travel Documents

Once your booking is confirmed, you will receive:

• A booking confirmation
• Details of any applicable travel protection
• Supplier-issued travel documents
• Your itinerary or travel schedule

We encourage you to review these documents carefully and notify us immediately of any discrepancies.

6. Travel Insurance

Travel insurance is strongly recommended for all clients.

Insurance can help protect against:

• Cancellation
• Medical emergencies
• Lost or damaged luggage
• Missed travel connections
• Supplier failure

We are happy to guide you on what to consider when arranging your own insurance cover.

7. Our Commitment to You

We are committed to providing:

• Clear, transparent information
• Safe and secure booking processes
• Accurate documentation
• Trusted partnerships with reputable suppliers
• Support throughout every stage of your journey

Your peace of mind is an essential part of the luxury experience we offer.

8. Contact Us

If you have questions about booking protection or your travel arrangements, please contact us through the details provided on our website. We are here to support you every step of the way.