PRIVACY POLICY

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Privacy Policy

Last updated: January 2026

A Touch of Nevaeh (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage our wedding, event, and travel services, including The Luxé Travel by A Touch of Nevaeh.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller:

A Touch of Nevaeh

London, United Kingdom

For the purposes of data protection law, A Touch of Nevaeh is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or how we handle your data, you may contact us via the contact details provided on our website.

2. Information We Collect

We may collect and process the following types of personal data:

Information you provide directly

• Full name
• Email address
• Telephone number
• Event or travel enquiry details
• Travel preferences and requirements
• Guest information (for group travel or weddings)
• Special requirements (e.g. dietary, accessibility needs)

Travel-related information (where applicable)

• Dates of birth
• Passport details
• Nationality
• Flight, accommodation, and itinerary details
• Emergency contact information

Technical information

• IP address
• Browser type and version
• Device information
• Pages visited on our website

We do not store payment card details. All payments are processed securely through accredited third-party providers.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide information about our services
• Plan and manage weddings, events, and travel arrangements
• Fulfil contractual obligations relating to bookings and services
• Communicate with you about your enquiry, booking, or itinerary
• Liaise with trusted third-party suppliers to deliver your services
• Improve our website and services
• Comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity – where data is required to provide our services

Legitimate interests – to operate and improve our business

Consent – where you have opted in to receive communications

Legal obligation – where required by law

5. Sharing Your Information

We may share your personal data only where necessary, including with:

• Airlines, hotels, resorts, villas, and cruise operators
• Destination management companies and ground handlers
• Transport and transfer providers
• Event and wedding suppliers
• Accredited travel industry partners

All third parties are required to handle your data securely and in compliance with applicable data protection laws.

We never sell your personal data.

6. International Data Transfers

Some of our trusted partners are located outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place to protect your information, in accordance with UK GDPR requirements.

7. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal data, including:

• Secure systems and password protection
• Restricted access to sensitive information
• Use of secure booking and payment platforms
• Confidential handling of all client data

8. Data Retention

We retain personal data only for as long as necessary:

• Booking and financial records are retained for legal and accounting purposes
• Sensitive travel documents are deleted once no longer required
• Enquiry data is retained only as long as reasonably necessary

You may request deletion of your data where applicable.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

To exercise your rights, please contact us using the details on our website.

10. Cookies

Our website may use cookies to improve functionality and user experience. You can control or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us via the contact details provided on our website.